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Customer Service Representative


Customer Service


Farmers Branch, TX

Job Description:

The Customer Service Representative role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.


  • Resolve high volume of customer calls and emails in a timely manner

  • Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability and product information

  • Process all incoming requests for shipment information from both internal and external based customers

  • Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments

  • Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management

  • Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time

  • Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution

  • Manage claims with freight companies and customers

  • Complete regularly scheduled or ad hoc reports using SAP and MS Excel

Minimum requirements:

  • Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision

  • Understanding of what it takes to provide good customer service

  • Ability to follow through on complex/technical projects requiring extensive research

  • Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines

  • Advanced MS Office skills required

  • Desire and ability to work in-office 100%.  Work from home and hybrid not available

Interlake Mecalux offers:

  • Competitive compensation
  • Become part of an industry leading dynamic team with a high focus on delivering results and continuous improvement
  • 401(k) plan with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating
  • Paid Holidays and Paid Time Off with the option to cash out unused PTO every year
  • Possibility for telework days, depending on position, with flexible make-up time for exempt employees
  • Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
  • Opportunities for career development and advancement; specialize in specific areas or gain new skills in different departments.


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