Job offer

Customer Service Representative - Melrose Park, IL

Department:

Customer Service

Job Description:

We are hiring a Customer Service Representative to work out of our Melrose Park, IL headquarters.  

The Customer Service Representative is responsible for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.

Responsibilities:

  • Resolve customer calls and emails in a timely manner
  • Receive, process and response to inquiries regarding pricing, order status and changes, product availabilities and product information
  • Process all incoming requested for shipment information from both internal and external 
  • Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
  • Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing order complement, issuing RGA's, or other remedies as deemed appropriate by management
  • Confer with other internal departments to resolve customer issues or complaints
  • Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
  • Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
  • Contact customers to respond to inquired or to notify them of claim investigation results or any planned adjustments
  • Manage claims with freight companies and customers
  • Complete regularly scheduled or ad hoc reports using SAP and MS Excel
  • Grow with us: Teach and train new associates as they join the company

Minimum requirements:

  • Professional business acumen with the proven ability to multi-task extensively and remain results-orientated while receiving ever-changing or ambiguous direction and minimal supervision
  • Understanding of what it takes to provide good customer service
  • Ability to follow through on complex/technical projects requiring extensive research
  • Excellent phone presence and professional communication skills; proven ability to remain composed with faced with difficult issues and tight deadlines
  • Advanced MS Office skills

Contact

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