Job offer

Front Desk Coordinator - Melrose Park

Department: Administration
Job Description:

Interlake Mecalux, the US subsidiary of Mecalux, S.A., is among the leading companies in the storage systems market specializing in the design, manufacture, sale, and service of warehouse solutions.

Interlake Mecalux has achieved substantial growth in recent years, more than tripling our sales from 2008 to present. We are hiring a Front Desk Coordinator to work out of our Melrose Park, IL corporate office.

The Front Desk Coordinator is responsible for maintaining a customer focused attitude while driven to deliver a consistent high level of customer satisfaction to our internal and external customers. This position is required to be maintained with a high degree consistency and confidentiality at all times.

Responsibilities:

  • Answer the telephone and switchboard in a courteous and timely manner.
  • Attentively listen to caller’s questions and requests and use sound judgment and knowledge of company operations and procedures to appropriately respond.
  • Record messages accurately and legibly according to established practices.
  • Forward messages to appropriate parties in a timely manner.
  • Greet and direct guests visiting the company; determine visitor needs in a professional manner and direct to correct person or department.
  • Maintain front desk and appropriate materials to facilitate job responsibilities in a timely and efficient manner; keep reception area clean and neat, maintain and organize reading materials
  • Administrative Support: Prepare correspondence and documents as directed, update databases, organize mailings, prepare and maintain miscellaneous spreadsheets
  • Resolve customer issues in a professional manner, always delivering a consistently high level of customer service.
  • Maintain a calm and professional demeanor at all times.
  • Determine the nature of the business and assist guests accordingly by providing appropriate information or directing guests to other personnel.
  • Receive, sort and distribute incoming mail. Prepare outgoing mail for pick-up or courier. Organize courier deliveries if required.
  • Schedule conference calls and make conference room reservations.
  • Coordinate and execute the travel plans and arrangements for all travelers smoothly; make all hotel, flight, and rental car reservations for internal personnel and visiting guests when required.
  • Order office supplies and control the distribution appropriately
  • Order business Cards and distribute to personnel appropriately
  • Other duties as needed.
Minimum requirements:
  • Developed customer service skills
  • Basic knowledge of MS Office Suite
  • Ability to multi-task with accuracy
  • Ability to maintain confidentiality
  • Ability to work in a fast-paced, high-volume, ever-changing environment, doing “whatever it takes” in the Interlake Mecalux spirit
  • Professional verbal and written communication skills
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