Job offer

IT Business Analyst- Melrose Park, IL headquarters



Job Description:

We are hiring an IT Business Analyst in our corporate IT department to work out of our Melrose Park, IL corporate office.


  • Troubleshoot hardware and software and network communication
  • Manage and maintain the work request queue
  • Thoroughly research technical issues and document solutions for user problems in a timely manner
  • Develop and create reports in Crystal Reports on a consistent basis
  • Train and provide user support with application related issues. Administer and support application as necessary (login, functionality, reporting, data integrity, interfaces).
  • Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation to the IT team at HQ.
  • Provide support to end-users for common office software applications
  • Assist with managing and maintaining hardware and software inventories
  • Communicate with local suppliers in regards to business needs
  • Manage trouble tickets with external support services

Minimum requirements:


  • Bachelor’s degree in Engineering or Computer Science, Information Technology or Software Engineering
  • Ability to travel to Barcelona for 3-6 months for training
  • Experience (at least 6 months) in IT with responsibilities for SAP development and integration
  • A clear understanding of computer systems, programming and application concepts, combined with well-developed analytical skills
  • Experience in multinational or international projects.
  • Experience with MS SQL database
  • Knowledge and development of Crystal Reports.
  • Bilingual in English/ Spanish


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