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Customer Service Rep- San Diego, CA

Department: Customer Service
Job Description:

Interlake Mecalux, the US subsidiary of Mecalux, S.A., is among the leading companies in the storage systems market specializing in the design, manufacture, sale, and service of warehouse solutions.

We are hiring a Customer Service Representative to work out of our San Diego, CA office.

This role is responsible is for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.

Responsibilities:

  • Resolve high volume of customer calls and emails in a timely manner
  • Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
  • Process all incoming requests for shipment information from both internal and external
  • Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
  • Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
  • Confer with other internal departments to resolve customer issues or complaints
  • Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
  • Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Manage claims with freight companies and customers
  • Complete regularly scheduled or ad hoc reports using AS/400 and MS Excel
  • Grow with us: Teach and train new associates as they join the company
Minimum requirements:
  • Bachelor's degree is highly preferred, as this is an excellent entry-level position in our company that has huge growth potential within 1 year
  • Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
  • Understanding of what it takes to provide good customer service
  • Ability to follow through on complex/technical projects requiring extensive research
  • Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
  • Advanced MS Office skills required; Exposure to AS400 or other ERP systems is preferred
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