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Customer Service - Melrose Park, IL


Customer Service

Job Description:

The Customer Service role is responsible for resolving customer issues, processing orders, tracking/tracing shipments, processing returns/damages, and working with internal departments.


  • Resolve high volume of customer calls and emails in a timely manner
  • Receive, process, and respond to inquiries regarding pricing, order status and changes, product availability and product information
  • Process all incoming requests for shipment information from both internal and external
  • Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
  • Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA's, or other remedies as deemed appropriate by management
  • Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
  • Facilitate order complement procss, completing the required paperwork and following through on the entire transaction to resolution
  • Manage claims with freight companies and customers
  • Complete regularly scheduled or ad hoc reports using SAP and MS Excel

Vacancy located in:

Melrose Park

Minimum requirements:



  • Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision
  • Understanding of what it takes to provide good customer service
  • Ability to follow through on complex/technical projects requiring extensive research
  • Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
  • Advanced MS Office skills required


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