Receptionist/Travel Coordinator- Melrose Park, IL

Department: Customer Service
Job Description:

PRINCIPAL RESPONSIBILITES 

-Answer the telephone and switchboard in a courteous and timely manner.

- Attentively listen to caller’s questions and requests and use sound judgment and knowledge of company operations and procedures to appropriately respond.

- Record messages accurately and legibly according to established practices.

- Forward messages to appropriate parties in a timely manner.

- Greet and direct guests visiting the company.

- Maintain front desk and appropriate materials to facilitate job responsibilities in a timely and efficient manner.

- Resolve customer issues in a professional manner, always delivering a consistently high level of customer service.

- Maintain a calm and professional demeanor at all times.

- Determine the nature of the business and assist guests accordingly by providing appropriate information or directing guests to other personnel.

- Receive, screen, open and distribute mail when required.

- Prepare for delivery and send outgoing documents and other materials.

- Schedule conference calls and make conference room reservations.

- Enter orders.

- Make all hotel, flight, and rental car reservations for internal personnel and visiting guests when needed.

- Order office supplies and control the distribution appropriately

- Order business Cards and distribute to personnel appropriately

- Other duties as needed.

Minimum requirements:

REQUIREMENTS:

- HS diploma and 3+ years of related professional experience

- Developed customer service skills

- Basic knowledge of MS Office Suite

- Knowledge of common office applications, including scanning, faxing, email, telephones, switchboards, etc.

- Professional phone and communication skills

- Ability to multi-task with accuracy

- Ability to maintain confidentiality

Job Classification:
How to apply Job application center


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