WMS Software – Pre-Sales Technical Support Representative - Melrose Park, IL

Department: Sales
Job Description:

Interlake Mecalux is one of the leading companies in the storage systems market. We are currently searching for a WMS Software – Pre-Sales Technical Support Representative to work out of our Melrose Park, IL office.

Summary:

Provide technical support and customer needs analysis related to our software products for our partner and commercial networks.

Responsibilities:

-Confer with internal sales management in order to understand the customers completely and analyze customers’ needs

-Utilize market research to analyze our competition and determine strategies to position our products over our competition.

-Work with sales team to identify new markets/distributors and potential new business opportunities

-Provide training, guidance, and technical support to customers, Area Market Managers, and Account Executives related to estimating/pricing procedures as well as order preparation activities.

-Conduct demonstrations and prepare presentations to customers regarding the function and benefits of the software application.

-Coordinate proposal generation including but not limited to creating bills of material and pricing/selecting material when required.

-Provide product application and product orientation training to internal personnel and external customers in order to demonstrate Interlake Mecalux’s software capabilities.

-Log and follow all leads and quotes.  Follow established lead generation program guidelines.  Monitor all lost projects, identifying reason for loss and report back to sales management

-Visit and/or meet with customers as required.

Minimum requirements:

Requirements:

-Bachelor or Associate Degree in Computer Science, Computer Engineering, or equivalent related professional experience and/or training

-Knowledge of and professional exposure to WMS software and Supply Chain

-Professional communication skills

-Previous professional experience in a software company or previous technical sales support experience highly preferred

-Ability to understand and troubleshoot complex business problems.

-Self-motivated and able to work under minimal supervision independently and within a team

-Excellent analytical and technical aptitude

-A customer-focused and “whatever it takes” attitude

-Flexibility to travel

-Proficiency in MS Office; previous exposure to SAP or major ERP highly preferred

Job Classification:

Full time, permanent

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