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WMS Software – Pre-Sales Technical Support Representative - Melrose Park, IL

Department: Sales
Job Description:

Interlake Mecalux is one of the leading companies in the storage systems market. We are currently searching for a WMS Software – Pre-Sales Technical Support Representative to work out of our Melrose Park, IL office.


Provide technical support and customer needs analysis related to our software products for our partner and commercial networks.


-Confer with internal sales management in order to understand the customers completely and analyze customers’ needs

-Utilize market research to analyze our competition and determine strategies to position our products over our competition.

-Work with sales team to identify new markets/distributors and potential new business opportunities

-Provide training, guidance, and technical support to customers, Area Market Managers, and Account Executives related to estimating/pricing procedures as well as order preparation activities.

-Conduct demonstrations and prepare presentations to customers regarding the function and benefits of the software application.

-Coordinate proposal generation including but not limited to creating bills of material and pricing/selecting material when required.

-Provide product application and product orientation training to internal personnel and external customers in order to demonstrate Interlake Mecalux’s software capabilities.

-Log and follow all leads and quotes.  Follow established lead generation program guidelines.  Monitor all lost projects, identifying reason for loss and report back to sales management

-Visit and/or meet with customers as required.

Minimum requirements:


-Bachelor or Associate Degree in Computer Science, Computer Engineering, or equivalent related professional experience and/or training

-Knowledge of and professional exposure to WMS software and Supply Chain

-Professional communication skills

-Previous professional experience in a software company or previous technical sales support experience highly preferred

-Ability to understand and troubleshoot complex business problems.

-Self-motivated and able to work under minimal supervision independently and within a team

-Excellent analytical and technical aptitude

-A customer-focused and “whatever it takes” attitude

-Flexibility to travel

-Proficiency in MS Office; previous exposure to SAP or major ERP highly preferred

We offer:

Interlake Mecalux offers excellent benefits including:

- Salary commensurate with experience.

- Excellent insurance including medical, dental, vision, life/disability.

- Robust 401(k) plan with a generous company match.

- Paid time off and paid holidays.

- The invaluable opportunity to work for a growing, global company that values continuous process improvements and promotes from within.

Job Classification:

Full time, permanent

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