Job offer

Sales Assistant- Melrose Park, IL

Department: Customer Service
Job Description:



Interlake Mecalux, Inc., a leader in the material handling industry and growing! We are looking for a qualified Sales Assistant to join our team in Melrose Park, IL. 


- Resolve high volume of customer calls and emails in a timely manner

- Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information

- Process all incoming requests for shipment information from both internal and external

- Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments

- Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management

- Confer with other internal departments to resolve customer issues or complaints

- Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time

- Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution

- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

- Manage claims with freight companies and customers

- Complete regularly scheduled or ad hoc reports using AS/400 and MS Excel

- Grow with us: Teach and train new associates as they join the company

- Other duties as assigned



Minimum requirements:

- Professional business acumen with the proven ability to multi-task extensively and remain results-oriented while receiving ever-changing or ambiguous direction and minimal supervision

- Understanding of what it takes to provide good customer service

- Ability to follow through on complex/technical projects requiring extensive research

- Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines

- Advanced MS Office skills required; Exposure to AS400 or other ERP systems is preferred

- Bachelor's degree from a quality college or university (e.g. DePaul, Elmhurst, UIC, Loyola, U of I or any Big Ten university, Bradley, etc.) is highly preferred


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