Customer Service Representative - Melrose Park, IL

Department: Customer Service
Job Description:

We are currently searching for a Customer Service Representative to work out of our Melrose Park, IL facility.

PRINCIPAL RESPONSIBILITES:

- Develop strong professional relationships with Sales Operations, Purchasing, and field offices.

- Resolve customer issues in a timely manner.

- Fulfill literature and sample requests as required.

- Receive and process all inquiries related to order entry.

- Process all incoming requests for shipment information from both internal and external based customers.

- Issuing “Return Good Authorizations.”

- Communicating with our Logistics Department.

- Process all incoming purchase orders.

- Manage claims with freight companies and customers.

- Process all customer leads.

- Process order complements through to resolution

- Grow with us: Teach and train new associates as they join the Customer Service team.

Minimum requirements:

- Understanding of what it takes to provide good customer service.

- Ability to follow through on complex projects.

- Excellent phone presence and developed communication skills.

- Analytical and technical mind with a bias for action

- At least 3 years of related customer service experience including account management experience; customer service experience for a manufacturing company ideal.

- Ability to multi-task and remain self-motivated in a fast-paced, changing environment with minimal supervision.

- Proficient MS Office skills required.

- Exposure to AS400 or other ERP systems is preferred.

Job Classification:

Full-time, permanent.

How to apply Contact HR


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